Frequently Asked Questions

Frequently Asked Questions

Is delivery really free on every order?

Yes. Free UK mainland delivery on every order, no minimum spend. We cannot deliver to these postcodes: BT, GY, HS, IM, IV, JE, KA27-28, KW, PA, PH, PO30-41, ZE.

How fast will my order arrive?

Orders placed before 2pm Mon–Fri usually ship the same day. UK mainland typically arrives in 2–3 working days. You’ll get a tracking link by email once it’s on the way.

Can I pay in instalments?

Yes — Klarna 0% (Pay in 3 or Pay Later) is available at checkout on orders over £30. We also accept PayPal, Apple Pay, Google Pay, and all major cards.

What’s your returns policy?

30 days, no fuss. If it’s not right, send it back for a full refund. Items must be unused and in original packaging. Email support@wisegalleria.co.uk to start a return.

Do products come with a warranty?

Warranty cover depends on the manufacturer and the product, and your statutory rights always apply. Bisley comes with extended warranties of up to 10 years on selected ranges. Phoenix Safe fire-resistant safes carry a free lifetime after-the-fire replacement. Qube by Bisley: 5 years.

Is assembly required?

Most furniture arrives flat-packed with clear instructions and the tools you need. Assembly difficulty is noted on each product page.

Do you offer a Price Match?

Yes. Find the same item cheaper on another UK retailer and email us within 14 days of your order — we’ll match it.

Are the brands genuine?

Yes. Every brand we stock (HOMCOM, Outsunny, Vinsetto, PawHut, Bisley, Phoenix Safe, and more) is sourced directly from authorised UK distributors. No knock-offs, no grey imports.

How do I contact customer support?

Email support@wisegalleria.co.uk or use the live chat (bottom right). UK-based team, 4-hour response, Mon–Fri 9am–5pm.

Do you ship internationally?

Currently UK only. Sign up to our newsletter to be the first to know when we expand.