Shipping policy

🚚 Shipping Policy

Last Updated: April 20, 2025

At Wise Galleria, we are committed to delivering your order safely, efficiently, and always free of charge across mainland UK.

Whether you order a compact home accessory or a full-size dining set, we offer tailored delivery methods to suit the item — at no cost to you.

📦 Delivery Methods

Wise Galleria Delivery (Large Furniture)

For large items like dining tables, sideboards, or beds
Delivered to ground floor of your property
Delivery within 2-4 working days

Remote Areas (Cornwall, Devon, Northumberland, Cumbria, Scotland): Allow up to 20 working days.

Need help with stairs or room setup? 2-man delivery is available upon request (optional upgrade).

Parcel Courier (Small Items)

Ideal for compact goods, homeware, and accessories
Delivered to your doorstep within 3 working days
Tracked delivery with email link

Standard Pallet Courier (Heavy Items)

Kerbside or driveway delivery
Items delivered on a wooden pallet, securely packed
Delivery within 10 working days
Note: Customers are responsible for pallet disposal

Premium Fast Pallet

Express pallet delivery for eligible products
Delivered to kerbside within 3 working days
Not suitable for properties with restricted access (e.g. flats)

✅ Free UK Mainland Delivery

We are proud to offer FREE standard delivery to all UK mainland addresses for all delivery services listed above.

No minimum spend
No postcode restrictions (except remote offshore postcodes below)
Tracking provided via email

🚫 Excluded Postcodes (Delivery Not Available):

BT, GY, HS, IM, IV, JE, KA27-28, KW, PA, PH, PO30-41, ZE

📭 Missed Deliveries & Redelivery

If you’re not available at the scheduled time:

A calling card will be left or you’ll be contacted by the courier
If items are returned to our warehouse, redelivery may take up to 10 additional working days
Always notify us at least 24 hours in advance if you need to reschedule

🔍 Tracking & Notifications

You’ll receive a tracking link via email once dispatched
Please check spam/junk folders
Tracking may take up to 48 hours to activate

🧱 Access Restrictions

If your property has limited access (e.g. apartment, gated community, narrow street), please notify us before dispatch so we can arrange an alternative method if necessary.

📦 Packaging & Handling

We take great care to securely package your order. Pallet deliveries will remain on the pallet at kerbside. Couriers do not unpack items or remove pallets — please dispose of them responsibly.

⚠️ Delays

While we aim to meet stated delivery windows, delays may occur due to weather, traffic, or courier network issues. We’ll notify you of any changes as soon as possible.

📞 Contact Us

If you have questions about your delivery or need help, please get in touch:

Email: support@wisegalleria.co.uk
Phone: 07407486080
Registered Address: 96 Wingrove Gardens, Newcastle Upon Tyne, NE4 9HR
Trading Addreess: Wise Galleria Limited, Unit 106, 75 Coldharbour Lane, Hayes, UB3 3EF, United Kingdom

Wise Galleria complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and UK delivery transparency guidelines.